http://www.craftyinterview.com Free Advice And Help To Do Better In Your Interviews. Get Through en-us I had an interview the next morning and decided to give this a go. It helped a lot and I got the job. Obviously I read it all, but I will keep it until the next time. http://www.craftyinterview.com/job_interview_success_system.html#5692087108 http://www.craftyinterview.com 1 This worked well for me. Common sense, well laid out and expertly written. She knows what she is talking about. http://www.craftyinterview.com/job_interview_success_system.html#5392087108 http://www.craftyinterview.com 2 I got this course after reading about it on your site and can tell you that it is fantastic. http://www.craftyinterview.com/job_interview_success_system.html#4092087108 http://www.craftyinterview.com 3 I was very nervous about my interview that I would have paid anything to make it easier and get the job. Thanks. http://www.craftyinterview.com/job_interview_success_system.html#3192087108 http://www.craftyinterview.com 4 I recently went through a stress interview and never heard about it before. It was quite obvious that they were trying to eliminate me. I found it rude and obnoxious and I withdrew my application with the company. http://www.craftyinterview.com/stress_interview.html#16614105108 http://www.craftyinterview.com 5 Job opportunity ... Work with us. ... was set up initially to provide free quality information. ... This we believe is the true nature of the internet, one which many other sites in this sector are moving away from. We would love to hear from you. by completing the small reply form at the bottom of every page. The discreet advertising on this site helps to keep it ... free for everyone. put your email in the website ... box of the reply form ... http://www.craftyinterview.com/about_us.html http://www.craftyinterview.com 6 Assessment Centre They will phone you within a couple of weeks to organize a day when you can visit the assessment center. Make sure you have your diary to had that you book a date that suits you. The assessment center is normally held at the companies head office which means you may have to travel. The company should then email you confirming the date of the assessment center and what will happen at the assessment center. This various form company to company but most of them adopt the same sort of format. At the assessment center the day is usually broken up into four different aspects. Individual Assessment Group Assessment Presentation Individual Interview These are normally the different aspects that you are assessed on at an assessment center, however, some companies differ and apply other assessments such as psychometric or ability tests. Thus, you must also practice these tests on line before you attend the assessment center. ... http://www.craftyinterview.com/assessment_centre.html http://www.craftyinterview.com 7 Relaxation Techniques Have a Bath If none of these other techniques interest you then just do a simple relaxation method and go for a long bath. Surround yourself with candles safely, add relaxing oils and bubble bath to the bath and just lie, close your eyes and relax. This will help you the night before the interview to be completely relaxed and stress free. http://www.craftyinterview.com/bath.html http://www.craftyinterview.com 8 Behavioral Interviewing In this sort of interviewing, the interviewer tends to ask questions about general situations and normally the candidate is asked to describe how the handled a particular situation or problem. Typical questions that may be asked in a behavioral interview are, ... a time when you had to work with someone you did not ... or ... me about a decision that you had made, that made you hugely ... the purpose of these questions are to try and ascertain how the candidate would respond in situations that would be relevant to the job. http://www.craftyinterview.com/behavioral_interview.html http://www.craftyinterview.com 9 ... ... Copyright Disclaimer All our content at ... is copyrighted. You may not copy, reproduce, mirror, store, republish, download, post, broadcast, transmit or otherwise use ... content in any way except for your own personal, ... use, unless the material copied has full acknowledgment to ... including a link to our Web-site. e.g. The above is from ... ... ... respects other ... intellectual property and is an original piece of work. Any use of copyright material by us without permission is not intentional and will be removed if so requested. http://www.craftyinterview.com/copyright_disclaimer.html http://www.craftyinterview.com 10 FAQ What should I do on the day of my ... What questions will an employer ask me at an ... What questions can I ask an employer at an ... I get extremely stressed out and nervous when I go to interviews, what can I do to stop ... How do I prepare for an ... Are there different types of ... What happens in a telephone ... I am going to an assessment center, what can i expect to be assessed ... Answers There are various things that you should do on the day of your interview. Find out ... It will depend on what type of job you are going for but there are some general questions that all employers will probably ask. Find out ... There are numerous questions that you could ask an employer. Find out ... There are a number of relaxation techniques that you can use to ensure that you do not get stressed and nervous at interviews. Find out ... Preparing for an interview is extremely important and there are numerous things that you will have to do. Find out ... Yes. There are different types of interviews. Find out ... In a telephone interview you are asked a number of questions over the telephone. To find out ... At an assessment center you are assessed on a number of different things. To find out ... http://www.craftyinterview.com/faq.html http://www.craftyinterview.com 11 Use our Forum forum Use our Forum 2 forum http://www.craftyinterview.com/featured.html http://www.craftyinterview.com 12 Group Assessment The group assessment will consist of a number of other candidates and yourself given a task to do. Normally you are given a number of items such as pens, paper etc and you have to do something with the items. With this assessment you are assessed on your ability to communicate effectively and work within a team. It is crucial that you do not come across too forceful or ignorant to others in the group. Make sure you voice your opinion, voice your ideas, listen to others, show leadership and try to involve quieter people in the group. You must also ensure that you or someone else in the group is watching the time so that you complete the task on time. http://www.craftyinterview.com/group_assessment.html http://www.craftyinterview.com 13 Relaxation Techniques Imagery One common way to make you relax is to imagine a scene, event or place that you always remember as happy, warm, peaceful, safe, restful and beautiful. As well as imagining the place you should also imagine senses such as smells and noises. For example, the smell of flowers the noise of gentle waves from the sea. Imagery can also be used to help you prepare for unexpected events that could happen in an interview. What you should do is imagine that you are having an interview and the interviewer asks you something that you are not expecting, you should prepare a response to it in your imagination, that way when it comes to the real interview you already have something prepared that will help you. http://www.craftyinterview.com/imagery.html http://www.craftyinterview.com 14 Relaxation Techniques Incense Or why not just use incense which are proven to relax people. You could have jasmine, vanilla or lavender, which is especially good for relaxation. http://www.craftyinterview.com/incense.html http://www.craftyinterview.com 15 Can You do Better at Job ... How many times have you gone to an interview knowing that this job is perfect for you and you for ... But, will they see it that ... Sometimes not, is the answer for everyone. ... despair, you can greatly improve your chances. Doing well in interviews takes practice and skill. How quickly you learn these skills will speed up your career advancement. Too many people take great effort to get their application and ... perfect but let themselves down on the day of the interview. If you fail to plan an interview you are planning to fail the interview. ... http://www.craftyinterview.com/index.html http://www.craftyinterview.com 16 Individual Assessment The individual assessment normally consists of you being given a case study on a company and you are asked to decide on certain things for that company. Normally they also give you certain restrictions like not to talk to anyone else in the room, completing it in 30 minutes and even only writing your answers on one side of a A4 sheet of paper. Therefore, the first thing you should do is read the questions being asked and then read through the case study. Remember most of the information given is irrelevant so try to read through it highlighting the important parts that will help you answer the questions. With this exercise there is normally no definite right answer, you are assessed on your way of thinking and if you back up your answers. With this assessment you must always be aware of the time so ensure that you have your watch next to you and make deadlines for yourself. For example, allowing only 10 minutes for reading, then 10 minutes for writing, then another 10 minutes for checking. Thus, when it comes to writing your answer quickly jot down the main things you need to address first and then fully answer each question in order. You may also be required to do some calculations and provide some figures so try to keep your workings and figures together. This will allow the assessors to clearly follow your way of working. When you have completed the case study allow enough time to read through your answers and make sure you have answered everything fully. http://www.craftyinterview.com/individual_assessment.html http://www.craftyinterview.com 17 The Interview Itself Once you are in the interview room sit down where the interview advices you to sit and remember your body language. Do not cross your legs or arms, keep an opened body language by keeping your feet and knees together and your hands resting on the armchair or on your lap. Then most interviews are broke up into four ... the introduction, employer sell, candidate sell and the close. The introduction will consist of the interviewer making you feel at ease and creating a friendly, comfortable atmosphere. They might just ask if you got there okay or something about the weather. Just reply positively even if you did have problems getting there and with a friendly smile. Then the interviewer will go on to sell the company and the job that you are applying for. Make sure at this stage that you make eye contact and listen to everything that ... is saying because they may ask you something about what they were talking about. Now it is your turn to sell yourself. The interviewer will ask numerous questions on your qualifications, work experience and anything else that they feel is relevant. Therefore it is vital that you remember the ... Make frequent eye contact, do not stare down when answering questions Remember your body language. Do not fidget, sit still and use opened body language Take your time and be concise when answering questions. It is perfectly fine to take a moment and think before you answer a question. Use specific examples when talking about strengths, weaknesses or teamwork Think about what language you use. For example, try to "yes" instead of "yeah" Try not to interrupt or contradict the interviewer Never say anything bad about a previous employer Answer the question that is actually asked, if you are not sure then ask for clarification Do not lie about any aspects of your education or work experience Always ask your own questions at the end of the interview. Always find out what will happen after the interview, e.g. when will they contact you. Then the interview will come to a close. Make sure at the close that you thank the interviewer for their time and shake their hand. http://www.craftyinterview.com/interview.html http://www.craftyinterview.com 18 Day of the Interview On the day of the interview it is important to remember the ... Dress appropriately The best thing to wear is a suit, shirt, tie, blouse or plain top. Remember no flamboyant colors or anything flashy. You want to stand out but not with what you are wearing! Take appropriate documents to the interview When going to an interview you should always take a couple of copies of your CV/Resume, references details, samples of any previous work achievements and lastly pen and paper just in case you need to write anything down. taking all of these will make you look organized and professional. Allow plenty of time to travel to the interview Ensure that you give yourself enough time to get to the interview and also allow for unforeseen circumstances such as traffic, public transport delays etc. Arrival at interview Arrive at the interview 15 minutes before the interview, report to the reception and politely inform them who you are there to see. Take a seat and if the receptionist offers you a drink then take it ... it will calm you down. Also, if there are any newspapers or company magazines next to then pick them up and have a read through, even if you are not reading them just look at the pictures because this will also calm you down and make you look at ease. Another tip that is good to remember is to keep your hand opened and resting on the armchair. This way it will be well aired and dry when it comes to shaking hands because you do not want your hand to be sweaty or moist when it comes to meeting the interviewer so do not clench your hand up. First Impressions When the interviewer comes to meet you stand up, smile, shake their hand firmly but not too hard and make eye contact. Say ... Good morning or Good afternoon, pleased to meet ... http://www.craftyinterview.com/interview_day.html http://www.craftyinterview.com 19 Types of Interviews Interviewing is a popular method utilized by employers when it comes to assessing a ... suitability for a job within an organization. Interviews normally consist of the interviewee and between one and three persons, who represent the employer. Interviews can last anything from 15 minutes to two hours but usually not any longer than this. The majority of interviews will involve the interviewer asking questions to do with the candidates history, work experience, personality and other relevant factors to do with the job. There are many types of interview. Here are some common ... Behavioral Interview Stress Interview Assessment Centre Telephone Interview Assessment Centre Group Assessment Individual Assessment Online Job Application Form http://www.craftyinterview.com/interview_types.html http://www.craftyinterview.com 20 Preparation for Interview In order to have a successful interview, it is vital that you prepare well beforehand. There are various things that need to be ... Phone the organization and confirm your attendance for the interview. Also ask for directions and parking facilities for when you arrive. Find out who is interviewing you and what to expect at the interview. For example, will there by any tests, more than one interviewer, presentation etc Fully research the organization. Find out all relevant facts about the company, history, revenue etc. Also find out about current news and events about the organization. Look at the the job specification and your application form again. From the job specification pick out the key skills and qualifications that they are looking for and mention each of these at the interview. Anticipate what questions are going to be asked. For example, your strengths, weaknesses, what attracted you to the ... These are all questions that you can prepare before you go to the interview. So just make a few notes on each question you can think of. Plan what you are wearing. Make sure that it is clean, smart and simple and that there are no buttons missing or loose hems. Plan the journey to the interview. Check out train, bus times, local taxi numbers or car parking facilities. Make sure there will be no obstacles that will prevent you from arriving on time. Also, plan another route for the unexpected problems or delays that may occur. Gather information that you will need at the interview. Up to date CV, references, certificates or anything else that is required for the job. http://www.craftyinterview.com/job_interview_preparation.html http://www.craftyinterview.com 21 Presentation In the presentation you should do a number of things in order to come across well ... More advice can be found here Presentation Advice http://www.craftyinterview.com/job_interview_presentation.html http://www.craftyinterview.com 22 Candidate Interview Questions As an interviewee you have to be prepared to ask questions of the employer because it is not just you trying to impress them, they have to impress you as well! There are a selection of questions that you could ... What kinds of ... will I be ... What are the main duties involved with the ... To whom do I report ... Who will I be working with and how many is in the ... What objectives do you have in mind that you want the person that is hired to ... How much travel is ... How ... Describe a typical day in this particular ... What further training do you provide for your ... What benefits will I ... e.g. pension scheme ... Do you have a performance review ... How frequently will I be ... What is the next stage in the interview ... Is this a new position or will I be replacing someone ... What do you like best about this ... Is there a lot of teamwork involved in this ... What ... are required for this ... What is the next course of action after this ... When should i hear from ... What will my salary ... Will there be opportunities for me develop my career and increase my ... These are a good selection of questions that you could ask the employer. Again the type of questions you ask depend on the type of job you are applying for and at what level. If you are applying for a management job then salary negotiations will probably be the most important to you. Just make sure that when you are negotiating a salary you highlight what expertise you will bring to the company. Sell yourself and you should get the salary you want! http://www.craftyinterview.com/job_interview_questions_candidate.html http://www.craftyinterview.com 23 Employer Interview Questions There is a wide variety of questions that an employer can ask you so it is vital that you know these and have ... answers for each one of the ... What do you know about this ... Tell me about ... What are long term goals or ... What are your short term goals or ... What are your ... What are your ... How would you describe your ... How do think a colleague or friend would describe ... Describe a situation where you had to deal with a difficult colleague or ... How did you handle the ... What would you have done differently in ... What subjects did you study at university that will help you in this ... Why did you decide to seek a job with this ... How do you manage your time ... What do think you could contribute to this ... What ... subjects did you ... What ... subjects did you ... What were your duties in your previous ... How do you work under ... What things are important to you in a ... Would you ... Does relocation bother ... Are you prepared to travel in the ... What are your salary ... What are your hobbies or ... Why are you leaving your present ... These questions are just guide and will depend on what type of job you are applying for but most of them will be asked in one form or another so be prepared!! Always try to back up your answers with examples because employers like it when you do. http://www.craftyinterview.com/job_interview_questions_employer.html http://www.craftyinterview.com 24 At ... we try to bring you concise free advice to set you on the right track. Since, we need to keep it short and sweet, we can not cover everything. We are regularly sent material from marketing people trying to promote their job finding services, website, e-book, etc. Most are no better than the free information available online on this site. The worst are cons. If you need more. If ... looking for more information to get give yourself an even better chance of getting through the interview minefield, then we recommend you take a look at Bonnie ... website ... Her writing style is excellent. Everything is laid out in an easy to read step by step format. Interview skills is not the most exciting topic in the world but she does her best to keep it readable ... like we ... Overall the ... is very good and will improve your interview skills. Unlike our site there is a small fee for ... system ... But we would not recommend it if it were not value for money. It could make all the difference. Finally, what really sets ... Personal Email ... ... So if you have a question that is not covered in the course ... just send an e-mail. She replies to all requests. You can pay $$$ big time for this level of consultation service. Click Here! http://www.craftyinterview.com/job_interview_success_system.html http://www.craftyinterview.com 25 Add Your Link Help! Name (Optional. But why ... ... ... Website ... ... Description of ... http://www.craftyinterview.com/links.html http://www.craftyinterview.com 26 Add your link to our links page today. For an even better way to bottom of any page of this site, add your link details and some helpful comments about that page. We will then include your link in that page. Getting a link in the text of a ... is far more valuable for YOUR site compared to the same link in a links page. What should you write in your ... Anything you like, perhaps just one small sentence giving a little extra information to future readers of that page. Please add your link today. Visit the pages of this site and leave a reply on any page to which you can contribute even the smallest piece of information. We look forward to adding your link to our site. Thank you. ... http://www.craftyinterview.com/links_help.html http://www.craftyinterview.com 27 Relaxation Techniques Massage Another form of relaxation is having a massage. You could go and pay for a back massage or whatever you feel like but all types of massage will most definitely relax you. If you can not afford to pay or do not have the time for a massage then just use a tennis ball and place it under your foot. Roll it back and forth, this will hit all your reflexology pressure points. http://www.craftyinterview.com/massage.html http://www.craftyinterview.com 28 Relaxation Techniques Meditation Meditation enables you to consciously relax your body by focusing your thoughts on one thing for a period of time. This techniques works by doing the ... Sitting quietly, comfortably close your eyes Then relax the muscles in your feet then slowly work your way up the body until all muscles are relaxed Start to focus your attention on your breathing Breathe in deeply and let it out again. Count your breaths by saying the number after each one. This will prevent you from being distracted Do this exercise for 10 or 20 minutes If you do not want to concentrate on your breathing then you can focus on other things such as an object, sound or imagery. An object you could focus on could be anything even a tea cup. You just have to concentrate on every aspect of that object like the dimensions, shape, texture or color. You could also focus on your own sounds that you make or even just imagine a pleasant and relaxing place. By using this method your mind is focused on something else so you do not think about stressful things like interviews. http://www.craftyinterview.com/meditation.html http://www.craftyinterview.com 29 Relaxation Techniques Music or Relaxation Tapes Instead of focusing on something you could just lie down and relax listening to calming music or relaxation methods. This way you do not need to do anything just listen. You can buy or download various types of music these days so why not try it. Even the night before an interview or on the way to an interview, this will inevitably make you much calmer and relaxed. http://www.craftyinterview.com/music_tapes.html http://www.craftyinterview.com 30 Online Application Form When organizations start recruiting for their graduate schemes they put an awful amount of time and effort into getting the right people for the job. They start off by asking candidates to apply on line by filling out an on line application form. The application form basically asks you specific questions on yourself and in relation to the job or graduate scheme you are applying for. It basically asks you everything that is in your CV but in more detail. However, do not make the mistake of repeating everything that is in your CV!! This will definitely not get to you the next stage in the recruitment process! You need to think carefully about each question that you answer. Try and relate the question to the way the company work and the beliefs that they adopt. Thus, it would be extremely beneficial to visit the company website and gather all the information that you can before you fill in the application. This way you can use the information that you have gathered. But again do not just copy and paste everything off the website because they will know this and it will not show to them that you have the competency and potential to put things into your own words and ideas. Remember even at this early stage companies choose not to take applications further so you must answer each question fully and brilliantly! A good way to answer a question is to firstly repeat the question, e.g. I chose to apply for Technical Consultant Role on the ... Graduate Scheme ... By answering each question like this it shows your attention to detail and professionalism. Although this seems like a tedious thing to do it is not! You would be amazed how little things like this will give you a better chance at your application being taken further. When you have completed the application just remember to check it on word for any spelling mistakes or grammatical errors and then submit it! Now remember large companies have literally thousands of applications to look through so do not expect an immediate reply to your application. Normally, what happens is that if you receive an email back saying that your application is being considered then you are probably through to the next stage in the recruitment process which is the Telephone Interview http://www.craftyinterview.com/online_job_application_form.html http://www.craftyinterview.com 31 Work From Home ... Start Earning Today! Since our sites already have healthy traffic volumes, you will earn money ... Share In Our Profits ... Genuine Offer we want to expand rapidly by offering the opportunity for others to work part time from home. Easy To Do No computer code like HTML or ... you just write text. Enter your text into the box in the members area and that is all there is to it. After we look at your text, the page appears on our website with YOUR AD CODE INSERTED IN ALL THE ADS. We promote your pages along with everybody ... including our own. You then go and make another page and another. Your pages stay on our websites and provide you with an income for the years to come. New Offer With Limited Places We do not need many people. 10 or 20 at the most depending on how much work each person does on average. Currently we have 6 people working for us. Work With Us You will be working with us as part of a small organized team. You can and should communicate with us as and when you like. ... Free. At no time will you be asked to pay anything. You will never be asked to give your credit card details by us or any other person or company. You will not be asked to give us or anyone else part of your earnings. There is nothing to pay. Guaranteed to make money. How do we know you will make ... We make money from the same ... that you will be working on doing the exact same thing you will be doing. We are letting you share in our sites profits in exchange for creating additional content for the site. Which in turn will create additional visitors for our pages and around our other websites. Nothing to loose. You have nothing to loose. We will not take one penny from you. If you are concerned about wasting time, give it a go for one day. Create say 10 new pages and see what happens. Make over $160,000 ... ... Our top earner makes over $160,000 per year and so could you. This is not a get rich quick scheme but there is no limit to what you can earn. This is a genuine position working on a commission only basis from your home ... ... You are required to have a google adsense account ... may be able to help if you do not have ... However, if you have been banned from google adsense, please do not apply for this position. All pages you create will have your google adsense code inserted instead of ours. We take ... ... ... commission from the adsense for content ads on your pages. So you may ... ... in it for ... Your pages will increase visitor numbers to our site and some of these people will visit the pages we have made that carry our advertisements. With us you have the opportunity to work on your own but as part of a small team of people dedicated to bringing quality free information and services to the internet. You can build an unlimited portfolio of webpages on different sites and a wide variety of subjects. As your page numbers increase, so will your monthly commissions. Since we are replacing our ads with yours, your payment comes direct to you from google.com, so no worries about getting the money owed to you. There is no time limit on your pages. As long as your page remains valid and accurate it will stay on our website even if that means it is there for decades. Full membership is ... free. It will cost you nothing to try it out and if you like it, it will still cost you nothing. Start earning today ... Please create an account by completing the form ... Username Password If you have any questions, please do not hesitate to get in touch ... http://www.craftyinterview.com/online_writing_work.html http://www.craftyinterview.com 32 ... ... Privacy Policy We are committed to protecting your personal information. Any information you provide to us is treated with the utmost security. If you give us your ... address, your ... address is secure and will not be given or sold to any third party without your prior agreement. We do NOT use cookies or collect any data from you or your computer without your knowledge. We reserve the right to change this privacy policy at any time without any notification. http://www.craftyinterview.com/privacy_policy.html http://www.craftyinterview.com 33 Relaxation Techniques An interview situation can be extremely stressful for some people so it is crucial that you try to adopt a few relaxation techniques in order to cope with the stress of an interview. A few techniques are listed ... Imagery Meditation Music or Relaxation Tapes Yoga Have a Bath Massage Incense There is an endless list of activities that you could do to keep you relaxed and stress free like exercising, dancing, cleaning, chatting to friends. Just do what ever keeps you relaxed and above all keep thinking positively you got an interview for a reason!! http://www.craftyinterview.com/relaxation_techniques.html http://www.craftyinterview.com 34 or suggest a page. Home Page About us Assessment Centre Bath Behavioral interview Copyright disclaimer Faq Featured Group assessment Imagery Incense Individual assessment The Interview On the Day Interview Types Preparation Presentation Job interview questions candidate Job interview questions employer Further info. Links Links help Massage Meditation Music tapes Online job application form Online writing work Privacy policy Relax Stress interview Telephone Interview Terms Yoga Interactive ... News Feed Search Articles Survey Quiz Quick Facts Your Comments http://www.craftyinterview.com/site_map.html http://www.craftyinterview.com 35 Stress Interviewing This is when the employer uses a number of interviewers and tries to intimidate the candidate. An employer may also use one interviewer who deliberately acts in an uninterested manner. For example, not making eye contact or ask questions in a demeaning way. The purpose of this is to ascertain how the candidate reacts in a stressful situation. This technique tends to provoke negative emotions so it is vital that the candidate realizes this and does not take the ... actions personally because they are only acting. Examples of stress questions ... Sticky Situation ... ... you caught a colleague stealing money what would you ... Putting you on the Spot ... ... do you think this interview is ... Popping the Balloon ... ... sighing and shaking ... ... if thats the best answer you can ... Okay well what ... Oddball question ... would you change about the design of a badminton ... Doubting your Veracity ... ... do not feel we are getting to the heart of the question here so lets start again. What really do think ... http://www.craftyinterview.com/stress_interview.html http://www.craftyinterview.com 36 Telephone Interview As the name suggests this is basically just an interview over the telephone. This has the advantage of keeping costs low for both sides. When you have passed they previous recruitment stage the company phone you to say that you have been successful. They ask you what date and time would suit you to have the telephone interview, so make sure that you are not working or busy when you confirm a date and time with them. They then email you to confirm the date and time once more. When it comes to the telephone interview you have to be extremely prepared! You will need to know all about the company and their core businesses because they will ask you questions on this. As well as questions on the company they will ask you roughly about 15 questions where you need to provide practical examples of something that you did. For instance, they may ask you to ... a situation where you provided excellent customer ... When answering this question there are 3 rules that you must ... State what situation you are going to talk about e.g. I am going to talk about when I provided excellent customer service in my part time job with ... company you work ... Describe what happened fully and clearly Lastly and most importantly state what the outcome of the situation was e.g. I received an Outstanding Service Award from my company because the customer was so pleased with my level of ... It is crucial that you use these 3 rules for every question that you answer especially the last part. You will be asked a range of questions like this where you always need to provide an example so take time to think about the question and make sure that your example relates to the question. Also, remember that the example does not always have to be about university work or your current employer, it could be about your social life, for example, a night out you organized for a group of your friends! This may seem inappropriate but there is a lot of communication, organizing and responsibility involved in preparing for a night out with a large number of people like booking the venue, making sure the venue and the food suits everyone as well as the price. Also collecting money and people trusting you with their money. All of these tasks show what you are capable of so do not be scared of using examples like this. There are also a few guidelines to remember when having a telephone ... Use a proper and polite manner on the telephone Do not rush to answer the question, think it over first of all and take your time to answer it. May be a good idea to have a pen and paper at hand just to note down the main points of the question. This will save you asking to repeat the question. When answering the question always begin with an introduction to what you are going to discuss, then the actual example and then always remember the most important part ... the outcome of this example. When all the questions have been asked thank the person for their time and ask when you will find out the result. Finally, when the telephone interview is over they will contact you via email to say whether you have reached the next stage or not. The next stage being the Assessment Centre http://www.craftyinterview.com/telephone_interview.html http://www.craftyinterview.com 37 ... ... Terms And Conditions Of Use Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ... ... relationship with you in relation to this website. The term ... or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website. 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Yoga helps you to reach your goals and have a clearer mind, which ultimately is required when you go for an interview. Yoga tries to make the breathing deep, rhythmic and effective. By doing so, messages and thoughts are delivered more effectively when your body is relaxed and your brain is well oxygenated. Also. by doing yoga your body becomes more flexible and improves muscles, posture and skin tone. Thus, a yoga class would benefit you tremendously before an interview. You can either go to a local class with a professional or buy a professional DVD on yoga. http://www.craftyinterview.com/yoga.html http://www.craftyinterview.com 39